退款政策

30-Day Return Policy

You may request a return within 30 days after your order is delivered.

To be eligible, the item must be unused, in the same condition in which you received it, and returned with its original packaging and any included accessories. You will also need your order number or other proof of purchase.

Starting a return

Before sending anything back, email kiokbusiness@gmail.com with your order number and the item you would like to return. If the return is accepted, we will send you return instructions and the return address. Items sent back without first requesting a return may not be accepted.

Unless the item arrived damaged, defective or incorrect, return shipping costs are the customer’s responsibility. Original shipping charges are non-refundable.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or different from what you ordered, contact us promptly and include clear photos so we can review the issue and make it right.

Exceptions

Personalized items, gift cards and items clearly marked final sale cannot be returned unless they arrive damaged, defective or incorrect. Please contact us if you are unsure whether your item is eligible.

Exchanges

The quickest way to receive a different item is to return the original item and place a new order after the return is accepted.

Refunds

We will notify you after we receive and inspect your return. Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the refund.

For return assistance, contact kiokbusiness@gmail.com.